![verint nextiva support verint nextiva support](https://img.yumpu.com/26432173/1/500x640/nextiva-verint.jpg)
Likewise, marketers are turning to social communities to infuse new digital content, advance social experiences in their online properties, and take action by tracking and analyzing buyer behavior and site activity. With increasing demand for more real-time engagement and personalized service, communities are becoming sought-after and valued sources for customer support. The Rise of Communities in an Omnichannel WorldĪs consumers continue to self-serve and seek insights and perspectives from peers, the importance of social communities has grown. “This acquisition extends our offering and introduces a host of advanced capabilities that will enable us to offer an even more comprehensive solution to help our customers address digital transformation, social selling and customer self-service head on.”
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“We are delighted to welcome Telligent to the Verint family and to offer our customers the added value that communities bring to our customer engagement optimization portfolio,” says Elan Moriah, president, Verint Enterprise Intelligence Solutions ™ and Verint Video and Situation Intelligence Solutions ™. Through powerful analytics, they also can gain critical insights into buying trends and patterns evaluate marketing content and campaign effectiveness enhance social selling take action on voice of the customer feedback about products, services and overall experiences and heighten loyalty. With the combination, Verint and now Telligent (Zimbra Social) customers will be uniquely positioned to use the actionable intelligence that flows through their communities to help achieve important strategic objectives, including the ability to gain a holistic view of customer service effectiveness, integrate social experiences on the web and support digital transformation initiatives.īy integrating communities into their customer support and marketing strategies, organizations can lower their service costs, redirecting routine customer queries to their communities for quick answers to frequently asked questions. Customer communities serve as a natural extension to customer engagement optimization, and today, only Verint offers communities as part of a comprehensive platform with ties to engagement management, customer analytics and workforce optimization.Ĭommunities as a Critical Part of Customer Engagement Optimization
#VERINT NEXTIVA SUPPORT SOFTWARE#
Through its acquisition of Telligent ®, a leader in software for customer support and digital marketing communities, Verint continues to advance its vision for customer engagement optimization. As a result, organizations can uniquely provide actionable intelligence across customers’ omnichannel experiences to include voice, chat, email, web self-service, and now customer and employee communities. (NASDAQ: VRNT) today announced that it has extended its customer engagement optimization portfolio with the addition of a market-leading, enterprise-class community solution. MELVILLE, N.Y., August 17, 2015 - Verint ® Systems Inc. Telligent, Acquired from Zimbra, Helps Organizations Enhance Support, Drive Digital Transformation and Ensure Brand Consistency